Exotic Aquatic Pet Store® Shipping Policy:

Exotic Aquatic Pet Store® provides door to door delivery of fish throughout the United States. Shipments are sent out weekly. See shipping rates for your area below.  

NOTE: Exotic Aquatic Pet Store® Offers free shipping for orders Over $500

SHIPPING RATES:

Boxing and Handling At Exotic Aquatic Pet Store®

Exotic Aquatic Pet Store® includes a flat fee of $19.99 for each box of live fish packaged for shipping or pickup. Our boxing process ensures the highest quality packing including an insulated box, poly bags, heat/cold packs as needed, and our live-arrival guarantee. 

You will be notified of any additional costs for your approval and payment prior to your order shipping.

Extreme Weather Shipping

Please be aware of the weather conditions in your area when ordering. Daytime temperatures must be above 45° and below 100° in order to ship safely and offer live arrival guarantee. If you’re unsure if shipping in your area is possible due to weather conditions, please reach out by emailing us.

Live Arrival Guarantee

We treat every fish and live animal in our care as if it was our personal pet. We only ship healthy fish and therefore, we reserve the right to delay a shipment for any reason if we believe that it is in the fishes’ best interest.

Exotic Aquatic Pet Store® guarantees that all orders shipped will arrive alive upon arrival. Should an issue during shipping cause the loss of a package, Exotic Aquatic Pet Store® will provide a credit toward future purchases for the cost of the item only. No credit nor reimbursement for shipping costs will be made.

Claims for credit must be submitted in writing to us via email within 2 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased animal in an unopened bag packed and shipped by Exotic Aquatic Pet Store®.

Exotic Aquatic Pet Store® will not be responsible nor liable for any loss of animal or plant due to circumstances beyond our control including but not limited to weather, carrier delays, strikes, labor disputes, governmental actions, or acts of terrorism. Exotic Aquatic Pet Store® does not guarantee compatibility.

Live Arrival Guarantee

We treat every fish and live animal in our care as if it was our personal pet. We only ship healthy fish and therefore, we reserve the right to delay a shipment for any reason if we believe that it is in the fishes’ best interest.

Exotic Aquatic Pet Store® guarantees that all orders shipped will arrive alive upon arrival. Should an issue during shipping cause the loss of a package, Exotic Aquatic Pet Store® will provide a credit toward future purchases for the cost of the item only. No credit nor reimbursement for shipping costs will be made.

Claims for credit must be submitted in writing to us via email within 2 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased animal in an unopened bag packed and shipped by Exotic Aquatic Pet Store®.

Exotic Aquatic Pet Store® will not be responsible nor liable for any loss of animal or plant due to circumstances beyond our control including but not limited to weather, carrier delays, strikes, labor disputes, governmental actions, or acts of terrorism. Exotic Aquatic Pet Store® does not guarantee compatibility.

Exotic Aquatic Pet Store® Credits

Credits will be processed within 5 business days from receipt of a valid and accepted claim. Claims for a credit must be submitted in writing to us via email within 2 hours of arrival at the destination (customer’s designated shipping location). The claim must include at least 2 pictures or a short video of the deceased fish or invertebrate in an unopened bag packed and shipped by Exotic Aquatic Pet Store®. Each claim will be reviewed on an individual case by case basis.

Fish Photos & Specific Fish Details

Exotic Aquatic Pet Store®s photos are typically of fully colored up adult fish, and although most juvenile fish that are wild caught will get the same coloration as the photos on the site that is not guaranteed as there are many factors that determine a fishes coloration such as but not limited to food, tank size, water quality, stress levels and much more. Exotic Aquatic Pet Store® also does not guarantee specific fish types unless listed in the title or description of the listing.

(Example: Regal Angelfish can be any of the 3 main types of regal angelfish being from Indonesia, Red Sea, Indian oceans. If labeled in the title or description Yellow Belly Regal Angelfish you can purchase with confidence knowing exactly what area your fish was collected from. If you ever have any questions or want only a specific type please be sure to call or email and confirm with our in warehouse team before placing the order as our team is quick to pack up your fish and get them safely delivered to your door ASAP!)